“Our contact centre plays a vital role in serving our customers. So, to help manage heightened call volumes and enable our agents to service our customers from anywhere, we knew we had to find a way to do more with telephony.
“After engaging DXC, we were delighted with the short time to value, rich features and positive business impact they were able to produce utilising Service Cloud Voice.
“They brought a level of expertise and dedication to the project that was second to none, in order to make it a huge success.”
Senior Manager & Platform Owner, Large Australian Financial Institution