In its ISG Provider Lens™ Future of Work – Services and Solutions Quadrant reports, Information Services Group has named DXC a leader in Workplace Strategy Transformation Services, and Managed Digital Workplace – Large Account Services.
The 2021 Provider Lens™ Future of Work – Services and Solutions Quadrant Reports compare the strengths, challenges and differentiators of vendors providing Workplace Strategy and Transformation Services, and Managed Digital Workplace Services – Large Accounts.
Workplace Strategy Transformation Services
“Enterprises in the U.S. have already started leveraging modern workplace solutions and services, and consider workplace strategy transformation as a catalyst for business growth,” the Workplace Strategy Transformation Services report states. “These enterprises are more focused on experience level agreements (XLAs) and are adopting hybrid work models for flexibility in the post pandemic workplace. Enterprises in the region are looking for experienced and trustworthy consulting teams that can support them in their digital transformation journey and help them in rethinking future workforce management.”
The report calls out DXC’s robust services for helping clients to set expectations, define goals and blueprint the transformation journey, and its analytics focus that leverages employee sentiment and adoption to develop user-centric workplace technology ecosystems. Another DXC strength, according to the report, is helping customers to understand working styles and workforce persona profiles, and to ensure that the remote workforce is as effective as in-office ones. It further notes that DXC closely works with Microsoft on the Viva platform to ensure consistent learning and empowerment of users.
Managed Digital Workplace – Large Account Services
In its Managed Digital Workplace – Large Account Services report, ISG explains that large U.S. companies “are focusing on minimizing their operating expenses (OPEX) and investing in innovative solutions, which is creating demand for managed digital workplace services. Workspace management solutions, field support and on-site IT support, chatbots, virtual assistants, digital lockers, IT kiosks, meeting room booking solutions, cognitive virtual assistants and formulation of a unified communications and collaboration (UCC) strategy are some of the major demands of enterprise clients.”
DXC strengths here include its strong digital support services that provide support through digital-first integrated care, tech bars, kiosks, IT vending machines and digital lockers, and its ability to help resolve 12 percent of incidents automatically and to enable users to resolve 17 percent of the same through self-help. Among other key capabilities are the DXC UPtime™ Experience Platform, which covers analytics, user portal and other services that aim to measure user experience. Enterprise IT managers and line-of-business heads can gain insights via analytics that cover operational, telemetry and experience data.