DXC Technology did exceptionally well in ISG’s 2022 Star of Excellence Voice of Customer Study. The service provider achieved a CX score of 82.7 against an average of 62.3 for the top 60 benchmarked companies.
Enterprise clients were highly satisfied with DXC Technology across four CX pillars – business continuity and flexibility, execution and delivery, collaboration and transparency, and governance and compliance. They regarded the first three pillars with greater importance.
Enterprise clients also appreciated DXC Technology’s adaptability to changes in business needs during the COVID-19 pandemic while adhering to enterprise policies, industry compliances and regulations. CX pillar. Enterprise clients highly appreciated DXC Technology’s ability to quickly adapt to changes in business needs during the COVID-19 pandemic while abiding by the enterprise policies and industry compliances and regulations. DXC Technology enhanced its service delivery capability for resources agreed upon during the COVID-19 pandemic through strong business and vertical-specific expertise. With an ear for constructive criticism, enterprise clients expect DXC Technology to exhibit continued improvement across all CX pillars, drive innovation-led thought leadership and continuously invest in emerging technologies such as AI/ML, automation, analytics, blockchain, etc.
In 2022, enterprise clients endorsed DXC Technology with a net promoter score (NPS) of 61, a significantly higher number than the average score of 28 achieved by the top 60 benchmarked service providers. In addition, 65% of DXC Technology’s respondents were promoters (respondents who gave a recommendation score in the range of 9-10 on a scale of 0-10), with 4% detractors (respondents who gave a recommendation score in the range of 0-6 on a scale of 0-10).