“DXC takes an employee-centric view with employee experience at the center of everything it does across the modern workplace.” — NelsonHall NEAT vendor evaluation for Advanced Digital Workplace Services
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Advanced Digital Workplace Services analyzes the performance of 19 vendors offering advanced digital workplace services in four market segments.
DXC was named a leader in all categories:
- Overall
- Build Services Capability
- Run Services Capability
- Microsoft Capabilities
Identifying DXC as a Leader in these segments reflects DXC’s ability to meet future client requirements as well as deliver immediate benefits to its digital workplace services customers for each specific capability.
Following are excepts from the report.
Overview
DXC provides digital workplace services through its Modern Workplace practice. It aims to reimagine the workplace experience by providing a personalized, intelligent, and secure modern workplace and enhancing collaboration and productivity on any device, anytime, anywhere. DXC is moving from an IT-centric view to an employee-centric view, and employee experience is at the center of everything it does.
DXC is digitalizing the end-user experience through a new platform called UPtime, which is currently rolling out internally across DXC. It plans to propose UPtime to all clients, simplifying and centralizing workplace services, including collaboration, device management, digital support, and asset management. It provides a virtual, self-service marketplace that enables users to get the devices, tools, and software they need to do their job. DXC aims to consumerize the experience by providing an Amazon-like experience. For example, when onboarding, a user will receive an email to download an application onto a digital device to enable them to onboard themselves. It provides API links into VDI providers and hardware providers based on specific personas and access requirements to devices. DXC looks to automate as much as possible in the back end.
Strengths
DXC’s strengths in Advanced Digital Workplace Services include:
- Investing in IP, including UPtime platform
- A clear focus on an integrated employee-centric view, with employee experience at the center of everything it does across Modern Workplace
- Investing in key offerings across digital workplace with Microsoft across all Modern Workplace offerings including Modern Device Management, Digital Support Services, Intelligent Collaboration, and Workplace Asset Management
- Expanding AI, analytics, and ML capabilities, including with Infinia ML
- Integrated delivery model, including dedicated DevSecOps, and site reliability engineering resources
- Large IT infrastructure services client base across multiple sectors
- Extensive partner ecosystem (particularly Microsoft, ServiceNow, and AWS)
- Developing XLAs to improve UX and business outcomes
- Expanding digital transformation centers in support of clients’ digital workplace roadmaps
- Investment from the top to drive Modern Workplace capabilities at scale
- Global cloud footprint across multiple industry verticals
Outlook
NelsonHall reports that DXC takes an employee-centric view with employee experience at the center of everything it does across the Modern Workplace. It is driving its approach to persona-based end-user experience through its UPtime platform.
UPtime simplifies and centralizes workplace services and employee experience through a modular design, bringing disparate services onto one platform. This includes intelligent collaboration, device management, digital support services, and asset management. It provides a virtual, self-service marketplace that enables users to get the devices, tools, and software they need to do their job. The UPtime platform utilizes DXC IP and provides third-party API integrations into multiple OEM vendors, cloud services providers, and partners, including Qualtrics and Nexthink, to drive sentiment analytics and enhance overall employee experience. DXC further integrates Microsoft Viva for tracking around employee HR, wellbeing, and cultural sentiment.
DXC has a strategic partnership with Microsoft to deliver solutions across the Microsoft stack. For example, DXC is now Microsoft's leading integrator for Teams based on seats managed. Across Modern Device Management, DXC aims to provide Modern Management transformation with Microsoft Intune, Autopilot and VMware Workspace.
Through Digital Support Services, DXC focuses on modernizing support toward digital-first integrated care with a clear focus on the experience. This includes proactive support, self-help, self-healing, and predictive analytics. DXC virtual agents are augmented by AI/ML insights to enable analytics-based decisions and operate autonomously. Through Workplace Asset Management, DXC aims to drive up to 20% cost reduction for clients through better utilization of data to drive decisions that impact investments for IT.
DXC is taking a consultative-led approach to digital workplace services, providing clients an iterative approach in enabling their modern workplace experiences. It has developed multiple digital transformation centers to facilitate design-thinking workshops looking at client-specific issues. DXC has developed an integrated delivery model with dedicated CTO s, DevOps, site reliability engineers, and cloud SMEs supporting the client's IT transformation programs.
NelsonHall says it expects DXC to increase its ecosystem of partners, including startups and digital ISVs, supporting its UPtime platform , driving employee experience , and IP solutions in support of modern workplace services.