Support your customers across their entire life cycle with our hybrid, digital-first contact center operations.
Call on our hybrid, digital-first contact center operations to transform the ways you engage with your customers:
DXC’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.
Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency
Increased sales conversions 25-30% and improved bottom line by 30%+
One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service
Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.
Leverage our contact center experience and transform the ways you engage.
“Managed by DXC, the Leap Card system is an outstanding example of convenience for customers and value for money to the state, using industry best practices and DXC’s experience, delivered through a collaborative partnership approach.”
Tim Gaston
Director of Public Transport Services
National Transport Authority, Ireland
Travel, Transportation and Hospitality
Insurance
Reimagine insurance business processes in the cloud and create business value with DXC and AWS.
Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.
Modernize for tangible cloud, workplace and application business results with DXC and Microsoft.
Automate and optimize workflows and processes to accelerate enterprise transformation.
Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.
Leverage conversational AI services based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.
